Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small percentage of individuals, gambling can transition from a casual activity to a serious problem. Our commitment to responsible gambling is therefore fundamental to our operations. We strive to protect our players from the potential negative consequences of problem gambling and to promote responsible gaming practices.

This commitment is reflected in the tools and resources we provide, designed to help you manage your play effectively. We adhere to strict regulatory guidelines set by our licensing authority and continuously review our policies to ensure they meet the highest standards of player protection. Spinko believes in empowering our players with information and control, fostering an environment where entertainment remains the primary goal.

Problem gambling can manifest in various ways and often goes unnoticed until it has a significant impact on an individual's life. It is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help and regaining control.

Some common signs include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty controlling, stopping, or cutting back on gambling.
• Feeling restless or irritable when trying to cut down on gambling.
• Gambling to escape from problems, anxiety, or depression.
• Chasing losses, believing you must win back money you have lost.
• Lying to family and friends about the extent of your gambling.
• Jeopardising or losing important relationships, a job, or educational opportunities because of gambling.
• Borrowing money or selling possessions to gamble.

If you identify with several of these signs, or if friends and family express concern, it may be time to consider seeking support.

Maintaining control over your gambling activities is essential for ensuring it remains a source of enjoyment, not stress. Spinko encourages all players to adopt healthy gambling habits. Here are some practical tips to help you keep your play in check:

• Gamble for entertainment, not to make money: View gambling as a leisure activity with a cost, similar to going to a concert or cinema.
• Set a budget and stick to it: Decide how much money you can comfortably afford to lose before you start playing and do not exceed that amount.
• Set time limits: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by gambling more.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Take regular breaks: Step away from the screen, clear your head, and reassess your play.

By following these guidelines, you can help ensure your experience at Spinko remains positive and within your control.

Spinko provides you with the tools to proactively manage your spending and betting. We offer various self-imposed limits that you can set and adjust at any time through your account settings. These limits are designed to give you greater control over your gambling budget and activity.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount you are willing to lose within a chosen timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the limit resets. This helps prevent chasing losses.
• Wager Limits: You can also set a maximum total amount you wish to wager over a daily, weekly, or monthly period. This limit controls the total sum of all your bets, regardless of wins or losses, helping to manage your overall activity volume.

Any reduction to your limits will take effect immediately. Any request to increase or remove a limit will involve a cool-off period before becoming active, allowing you time to reconsider your decision. This cool-off period is in place to support responsible gambling practices.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period, providing a pause without committing to a full self-exclusion.

• Time-Out: You can choose to take a Time-Out for periods ranging from 24 hours up to six weeks. During a Time-Out, you will not be able to log in, deposit, or play any games on Spinko. You will still be able to access your account balance to withdraw funds if you wish.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period allows for a temporary break. The duration and specific functionalities may vary slightly, but the core purpose is to give you a short period away from gambling.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has elapsed. This ensures that the break you intended to take is fully observed, aiding in responsible play management.

For players who feel their gambling is becoming problematic or who wish to take a longer break, Spinko offers robust self-exclusion options. Self-exclusion is a formal process that allows you to voluntarily close your account for a significant period, preventing you from accessing any gambling services on our platform.

• Self-Exclusion Durations: You can choose to self-exclude for periods of six months, one year, three years, or five years. During the self-exclusion period, your Spinko account will be closed, and you will be prevented from logging in, depositing, or placing any bets.
• Account Closure: Upon self-exclusion, any remaining funds in your account will be returned to you, subject to our standard withdrawal procedures.
• Marketing Communications: We will remove you from all marketing databases to ensure you do not receive promotional materials during your self-exclusion period.
• Irreversibility: Once a self-exclusion is activated, it cannot be reversed for any reason until the chosen period has fully expired. This measure is in place to protect you and support your decision to take a break from gambling.

If you choose to self-exclude, we strongly recommend that you also consider self-excluding from any other online gambling operators you may use and seek professional help if you believe you have a gambling problem.

Spinko is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ rigorous age verification procedures during the account registration process to ensure no minors can access our platform.

• Verification Checks: We utilise third-party age verification services and may request documentation such as a valid ID to confirm a player's age. Accounts found to belong to minors will be immediately closed, and any winnings will be forfeited.
• Parental Responsibility: We encourage parents and guardians to play an active role in supervising their children's online activities. If you share your computer or mobile device with minors, consider installing parental control software to prevent access to gambling websites.

It is the responsibility of every Spinko player to ensure that their account details are kept confidential and that no minor has access to their gaming account.

To help you monitor the duration of your gaming sessions and maintain awareness of the time you spend gambling, Spinko offers Reality Checks. This feature is designed to provide regular reminders during your play, prompting you to take a moment and reflect on your activity.

• Configurable Intervals: You can set the frequency of your Reality Checks, choosing intervals such as every 30 minutes, 60 minutes, or longer.
• Pop-up Notification: When a Reality Check is due, a pop-up message will appear on your screen. This message will typically display information such as the time elapsed since your session began, your total wins and losses during that session, and options to continue playing, view your transaction history, or end your session.
• Mandatory Interaction: You will be required to acknowledge the Reality Check message before you can continue playing. This ensures you are fully aware of the time and money spent.

We highly recommend activating Reality Checks in your account settings to help you manage your time effectively and ensure your gaming remains a controlled and enjoyable activity.

Understanding your own gambling habits is the first step towards responsible play. Spinko encourages you to periodically take a self-assessment to evaluate your relationship with gambling. This can help you identify if your gaming is becoming problematic and if you need to consider utilising our responsible gambling tools or seeking external support.

Consider the following questions honestly:

• Do you spend more money on gambling than you intended?
• Do you find yourself thinking about gambling constantly?
• Have you tried to stop or cut down on gambling but been unable to?
• Do you gamble to escape from worries or problems?
• Have you lied to hide the amount of money or time you spend gambling?
• Has gambling caused problems in your relationships, work, or finances?
• Do you feel anxious, guilty, or depressed after gambling?
• Do you chase losses, trying to win back money you have lost?

Answering "yes" to several of these questions suggests that your gambling may be problematic. If you are concerned about your responses, please consider using the responsible gambling tools available on Spinko, such as setting limits or self-excluding, and consider seeking advice from professional support organisations. Your well-being is our priority.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)