KYC and Verification

At Spinko, maintaining a secure, fair, and responsible gaming environment for all our players is paramount. Identity verification, often referred to as Know Your Customer (KYC), is a fundamental part of our commitment to these principles. This process is not merely a formality, it is a critical measure designed to protect you, Spinko, and the wider financial system from fraud, money laundering, and underage gambling. By confirming your identity, we can ensure that funds are handled legitimately, that only eligible individuals access our services, and that we comply with the stringent regulatory obligations imposed by our licensing authority. This verification helps us prevent unauthorized use of your account and financial instruments, ultimately providing a safer and more trustworthy experience for everyone.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice across regulated industries, including online gambling, banking, and financial services. For Spinko, it involves collecting and scrutinizing specific personal documentation to confirm that you are who you claim to be. The primary objectives of our KYC procedures are:

• Fraud Prevention: To detect and prevent identity theft, account takeover, and other fraudulent activities.
• Anti-Money Laundering (AML) Compliance: To ensure that our platform is not used for illicit financial activities, such as money laundering or terrorist financing.
• Underage Gambling Prevention: To confirm that all our players meet the legal age requirements for gambling in their respective jurisdictions.
• Regulatory Compliance: To adhere to the strict regulations set forth by our licensing authority, which mandate thorough customer identification.

These measures are integral to maintaining the integrity of our operations and safeguarding our community.

Verification is an ongoing process that may be triggered at several points during your relationship with Spinko. While we strive to make the initial registration as straightforward as possible, certain actions or thresholds will necessitate a full verification check:

• Upon Registration: Basic identity checks may be performed immediately upon account creation.
• Before Your First Withdrawal: To comply with AML regulations and protect against fraud, full identity verification is typically required before your first withdrawal request is processed.
• When Depositing or Withdrawing Significant Amounts: Transactions exceeding certain monetary thresholds, either individually or cumulatively, will trigger additional verification steps.
• Changes to Account Details: If you update critical personal information, such as your name or address, we may require re-verification.
• Suspicious Activity: Any activity on your account that raises security concerns or suggests potential fraud or money laundering will prompt immediate verification.
• Periodic Reviews: We conduct periodic reviews of customer accounts to ensure that our records remain accurate and up-to-date, in line with regulatory requirements.
• Regulatory Mandate: Our licensing authority may, at times, require us to perform verification checks on specific accounts or groups of accounts.

Spinko reserves the right to request verification documentation at any time deemed necessary to comply with our legal and regulatory obligations.

To complete our KYC verification process, Spinko may request various documents. These documents are categorized to confirm different aspects of your identity and financial standing. It is important that all submitted documents are clear, legible, valid, and show all relevant information without obstruction. We will always inform you specifically which documents are needed.

To confirm your identity, we typically require a copy of a valid, government-issued identification document. This document must clearly show your full name, date of birth, photograph, signature, and the document's expiry date. Accepted forms of proof of identity include:

• Passport: A copy of the photo page.
• National ID Card: A copy of both the front and back of the card.
• Driver's Licence: A copy of both the front and back of the licence.

The document must not be expired. We may also require a "selfie" holding your ID document to further verify that the document belongs to you and is being used by the rightful owner.

To verify your residential address, we require a document that clearly displays your full name and current residential address, and is dated within the last three months (unless otherwise specified). Acceptable documents for proof of address include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognized financial institution.
• Credit Card Statement: A statement from a recognized financial institution.
• Government-Issued Correspondence: Official letters from government bodies, such as tax statements.

The document must be issued by an independent third party and clearly show the issue date. PO Box addresses are not accepted as proof of residence.

To ensure the security of your transactions and prevent financial fraud, we require verification of the payment methods used to deposit funds into your Spinko account. This ensures that the payment method belongs to the account holder. The specific documents required depend on the payment method:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• Bank Transfers: A copy of a bank statement or a screenshot from your online banking portal showing your name, account number, and the bank's logo. Transaction details can be obscured if not relevant.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account profile page showing your registered name and email address or account ID, confirming ownership.

All payment methods used must be registered in the name of the Spinko account holder. Third-party payments are strictly prohibited.

In certain circumstances, particularly for larger transactions or when cumulative deposits/withdrawals reach significant thresholds, Spinko is legally obligated to request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This forms part of our Enhanced Due Diligence (EDD) procedures, which are crucial for our Anti-Money Laundering (AML) compliance. This process helps us understand the origin of the funds you are using to gamble and ensures that they derive from legitimate sources. Documents that may be requested include, but are not limited to:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Tax returns.
• Proof of inheritance or sale of assets.
• Business financial statements.

We understand that these requests are highly personal, but they are a mandatory requirement under our regulatory framework. All information provided for SOF/SOW purposes is treated with the utmost confidentiality and used solely for compliance purposes.

Once you submit your documents, the Spinko verification team will review them promptly. Our goal is to complete the verification process as quickly and efficiently as possible. Typically, initial verification checks are processed within 24-48 hours. However, this timeframe can vary depending on the clarity and completeness of the documents provided, the volume of requests, and whether additional information is required.

You will be notified via email or through your Spinko account messaging system regarding the status of your verification. If any documents are unclear, invalid, or additional information is needed, we will contact you with specific instructions. To avoid delays, please ensure that all documents are submitted as requested, are in focus, uncropped, and show all required details. We appreciate your patience and cooperation during this essential process.

Spinko is committed to protecting your personal information and documents. We employ robust security measures, including advanced encryption technologies, to safeguard all data submitted during the verification process. Your documents are stored securely on our encrypted servers, accessible only by authorized personnel who are trained in data protection and privacy protocols. We adhere strictly to data protection regulations, including GDPR, ensuring that your personal data is processed lawfully, fairly, and transparently. Your documents will not be shared with unauthorized third parties and are retained only for as long as legally required for regulatory compliance and operational purposes.

Spinko operates under a strict Anti-Money Laundering (AML) policy, which is an integral part of our commitment to combating financial crime. Our AML procedures are designed to detect, prevent, and report suspicious activities that could indicate money laundering or terrorist financing. The KYC process is a cornerstone of our AML framework, enabling us to know our customers and assess the risks associated with their transactions. We monitor transactions for unusual patterns, large deposits or withdrawals, and inconsistencies with declared income. Any suspicious activity is thoroughly investigated, and where legally required, reported to the relevant authorities. By adhering to these stringent AML standards, Spinko helps to protect the integrity of the global financial system and ensures a secure environment for all our players.

Preventing underage gambling is a top priority for Spinko. Our services are strictly for individuals who have reached the legal gambling age in their jurisdiction, which is 18 years old in most regions. Age verification is a non-negotiable part of our KYC process. By requesting and reviewing your identification documents, we confirm your date of birth to ensure compliance with age restrictions. If there is any doubt about a player's age, we reserve the right to suspend the account and request further proof of age. Any accounts found to belong to individuals under the legal gambling age will be immediately closed, and any winnings forfeited. We are dedicated to promoting responsible gaming and protecting vulnerable individuals, especially minors, from the risks associated with gambling.

While we strive for efficient verification, delays can occur if documents are unclear, incomplete, or if additional information is required. If your verification is delayed, our support team will contact you to explain the reason and guide you on how to resolve any issues. In some cases, verification may be unsuccessful if we are unable to confirm your identity or if the provided documents do not meet our requirements. This could lead to restrictions on your account, such as limitations on deposits or withdrawals, or in some instances, account closure. It is crucial to provide accurate and truthful information from the outset. If you encounter any difficulties or have questions about a verification status, please do not hesitate to reach out to our customer support team for assistance.

We understand that the verification process can sometimes raise questions or concerns. The Spinko customer support team is available to assist you throughout this process. If you need clarification on which documents to provide, have questions about the status of your verification, or encounter any issues, please contact us. You can reach our support team via live chat, email, or through the contact form available on our website. We are here to help ensure a smooth and efficient verification experience for all our valued players. Your cooperation in this essential process helps Spinko maintain a safe, secure, and compliant gaming platform for everyone.